Privacy Policy

 

Wholesome Healing’s Privacy Policy

Effective Date: May 01, 2019

We value our relationship with you and take your privacy seriously. The purpose of this Privacy Notice is to identify how we may process, collect, store, disclose, share and use (collectively, “use”) your personal information that we collect from you or from others in connection with your use of our websites (including our Kindle Service and Amazon Store) or purchase of products, webinars, content or other services from us (collectively, our “Services”). This Privacy Notice also identifies your rights with respect to your personal information, all as described in more detail below.

This Privacy Notice contains the following information, which you can access by scrolling down:

1. What type of information do we collect?
2. How do we collect information?
3. Why do we collect such personal information?
4. How do we store, use, share and disclose our site visitors' personal information?
5. Our policy on children’s information.
6. How do we communicate with our site visitors?
7. How do we use cookies and other tracking tools?
8. How can our site visitors withdraw their consent?
9. Privacy policy updates
10. Questions and our contact information

1. What type of information do we collect?

 

What is personal information?

Personal Information is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. We do not consider personal information to include information that can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.

We collect information from you both when you provide it voluntarily and also automatically when you use our Services. We may also collect personal information from other sources, as described below.

For more information about the personal information we collect, read on below.

We collect personal information from you and any devices (including mobile devices) you use when you: use our Services, register for an account with us, make a purchase, provide us information on a web form, engage or connect with us through one of our social media pages, update or add information to your account, chat with a customer support specialist, or when you otherwise correspond with us.

In addition, we also collect personal information about you from third parties in connection with our Services, including from the following sources:

  • E-commerce service providers

  • Email, chat and other communications service providers

  • Customer service providers

  • Data analytics service providers

  • Advertising providers

  • Social media platforms

 

For more information about the types of your personal information we may use, see the detailed descriptions below.

 

General Personal Data

We may use the following categories of personal information in connection with your use of our Services:

  1. Personal contact details, such as name, title, addresses, telephone numbers, and personal email addresses

  2. Date of birth

  3. Social media account information

  4. Account preferences

  5. Financial information, such as credit card numbers

  6. Location information

  7. Device ID or unique identifier, device type, ID for advertising, order ID, and unique device token

  8. Computer and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history, and your web log information

 

Special Categories of Data

We never request or require you to provide any of the following special categories of data, but through our chat services and customer services interactions, we know that sometimes customers and users of the Services choose on their own to share the following kinds of personal information with us:

  1. Information about your race or ethnicity, religious beliefs, sexual orientation and political opinions

  2. Information about your health, including any medical conditions, diagnoses and/or injuries

 

Again, we will never request or require this type of information! But if you decide to share it with us, our business partners who provide tools to support our chat and customer service interactions generally maintain a copy of transcripts and recordings for all customer service transactions, but we do not use or disclose it for any purposes other than resolving or analyzing complaints, suggestions or issues brought to our attention by you.

 

Other Information We Collect About You

  1. Our Services use “cookies” and similar technologies. Cookies are small text files sent by your computer or device each time you visit our Services, which are unique to your account, browser or device. Cookies make web surfing and browsing easier for you by saving your preferences so that we can use these to improve your next visit to our Services – for example, remembering your login information. Cookies help us learn which areas of our Services are useful and which areas need improvement. You can choose whether to accept cookies by changing the settings on your browser. However, if you choose to disable this function, your experience with our Services may be impaired and some features may not work as they were intended. When we use cookies or other similar technologies, we may set the cookies ourselves or ask third parties to do so to help us.
    Cookies may be either persistent or temporary (or session) cookies. A persistent cookie retains user preferences for a particular website allowing those preferences to be used in future browsing sessions and remains valid until its set expiry date (unless deleted by the user before the expiry date). A temporary cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

  2. Pixels, Beacons. We or third party ad servers may use invisible pixels or beacons on the Services to count how many users visit certain pages or content. This information is collected and reported in the aggregate. We may use this information to improve our marketing programs and content, and to target advertisements to you.

  3. Other Non-Personal Information. In addition to personal information you choose to provide us or that is automatically collected by us and our third-party service providers when you use the Services, we and our third-party service providers may use a variety of technologies to automatically collect certain usage information whenever you visit or interact with the Services. This information may include browser type, operating system, the page served, the time, the source of the request, the preceding page view, and other similar information (collectively, “Usage Information”).

 

2. How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

3. Why do we collect such personal information?

  • We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

 

4. How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers

We will only use your personal information for the purposes identified below, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose described here. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Some of your personal information, such as a way to identify you, is necessary to enter into our Terms of Agreement or other contracts we have with you. The provision of all other personal information is voluntary, but may be necessary in order to use our Services, such as registering and viewing a webinar or receiving support and customer service through customer support chat.

 

General Personal Data

In general, your personal information may be used for the following purposes:

  1. In connection with our provision of Services to you, which may include the following:

    • Managing and fulfilling your orders

    • Providing webinars

    • Providing programs and courses

    • Payment processing and account management

    • Providing customer support and responding to your questions or comments

    • Operating and improving our Services

    • Managing your rewards account

  2. For us to comply with our legal obligations, including assessing compliance with our regulatory requirements (e.g., using customer order information in the aggregate, including revenues generated in connection with our regulatory tax requirements).

  3. For our other legitimate interests to make available and highlight content and opportunities that are relevant to you, improve our Services, maintain our relationship with you, and protect users of our Services and customers, where your rights and freedoms do not outweigh these interests.  We both benefit when we use your information to:

    • Improve our Services, for example by reviewing information associated with stalled or crashed pages experienced by users allowing us to identify and fix problems and give you a better experience

    • Offer new features, programs and opportunities

    • Decide which ads to show you by only showing you those that “match” your past viewing, browsing and shopping activity. Many advertising services collect and use data from your web and mobile app activity both on and off the Services to help show you ads that are more targeted to your interests

    • Contact you via email or postal mail in order to offer you coupons, discounts and special promotions, poll your opinions through surveys or questionnaires and inform you about our Services, as authorized by applicable law

    • Deliver targeted marketing, service updates, and promotional offers based on your communication preferences

    • Measure the performance of our email marketing campaigns (e.g. by analyzing open and click rates)

    • Contact you regarding your account or an order, to troubleshoot problems with your account or an order, to resolve a dispute, to collect fees or monies owed or as otherwise necessary to provide you customer service

    • Monitor and improve the information security of our websites

    • Keeping our Services safe, secure and operational

    • Prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities

    • Customizing content that includes items and services that you may like in response to actions that you take

    • Provide other services requested by you as described when we collect the information

    • Conduct analytics on who is using the Services and what they are doing. For example, by reviewing how often people read certain content, we can learn and understand which content is most valuable and helpful to you and others

    • Use your geo-location to provide location based services

  4. With your consent, we may use your personal information to:

    • Provide you with marketing via telephone calls, email, SMS or text

    • Provide you with marketing from third parties

 

We may also use your personal information in the following situations, which are likely to be rare:

  • Where we need to protect your interests (or someone else’s interests).

  • Where it is needed in the public interest.

 

Special Categories of Data

Notwithstanding the above, we will only use the “special categories” of data described in the “The Information we collect about you” section above in very limited circumstances and only with your express consent or, less commonly, we may use this type of data where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else’s interests) and you are not capable of giving your consent, or where you have already made the information public.

We will never ask you for such special categories of information, but if you provide it to us in your communications with us, such as, for instance, in customer support chats, we and our third party service providers who we employ to assist us manage customer- and visitor-provided requests and communications will store, but not otherwise use or disclose, such information in accordance with our standard data retention policies.

If you do not wish for us to have such special categories of personal information, please do not disclose it to us.

Other Information We Collect About You

  1. Cookies and Tracking Technologies.

    • We use cookies and other tracking technologies to assist you navigating and using our Services, analyzing your use of our Services, and assisting with our promotional and marketing efforts (including advertising to you based upon your interests).

    • We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use our Services and other websites, apps or online services, based on information relating to your access and use of our Services and other websites, apps and services on any of your devices, as well as information received from third parties. To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags). They may also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop.

  2. Do Not Track Signals. At this time, we do not respond to browser ‘do not track’ signals, as there are not yet standards for how such signals should be interpreted. Third parties, including our service providers, may collect information about your online activities over time and across different websites, including when you visit our website.

  3. Usage Information. We may use Usage Information for a variety of purposes, including to enhance or otherwise improve the Services. When analyzed, Usage Information helps us determine how our Services are used, such as what types of visitors arrive at the Services, what type of content is most popular, what type of content you may find most relevant and what type of visitors are interested in particular kinds of content and advertising. We may associate your Usage Information with the personal information you provide, but we will treat the combined information as personal information.

 

In connection with our services, we may share your personal information with the following types of recipients:

  • Our service providers, who we engage to help us run our business and perform the Services, including:

  • Software and service providers we use to manage and process your information (e.g., payment processing software)

  • Software and service providers we use to communicate with you (e.g., e-mail marketing service providers)

  • Advertising service providers we use to assist us in providing personalized advertising

  • Hosting providers that provide database storage for our business

  • Shipping providers for purposes of shipping products you have ordered

  • Internally, among different departments and with our investors and trusted advisors

 

Additionally, we will share your personal information with third parties where required by law, where it is necessary in connection with our Services or where we have another legitimate interest in doing so.

Most, if not all, of the third parties with whom we may share your personal information are located and store your information in the United States, although some may store your information outside of the United States.

If we are subject to a merger or acquisition with/by another company, we may share information with them in connection with the transaction. Should such an event occur, we will require that the new combined or acquiring entity follow this Privacy Notice with respect to your personal information.

 

5. Our policy on children’s information.

 

Children under 13 are not allowed to use our Services. If you are based in the European Economic Area (EEA), you may only use the Services if you are over the age at which you can provide consent to data processing under the laws of your country or if verifiable parental consent for your use of the Services has been provided to us. If you are a parent and you learn that your child is using the Services and you don’t want them to, please contact us.

6. How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

7. How do we use cookies and other tracking tools?

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. This website uses cookies. Wholesome Healing uses cookies for many important reasons, such as:

  • To provide a great experience for Wholesome Healing’s visitors and customers.

  • To identify this site’s registered members (users who registered to www.whliam.com)

  • To monitor and analyze the performance, operation and effectiveness of Wholesome Healing’s platform.

  • To ensure this site’s platform is secure and safe to use. 



It's important to note that third-party services, such as Google Analytics or other applications offered through the web page host Wix’s App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wholesome Healing’s Privacy Policy. 

 

The following links explain how to access cookie settings in various browsers:


To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

 

In addition to conducting personal research on cookie policies, consider visiting All About Cookies. You may see what cookies are used and how to manage them properly. You may also learn how you can stop your browser from accepting cookies by changing your browser's settings. However, note that deleting or disabling cookies and other tracking technologies may prevent you from accessing some parts of Wholesome Healing’s site. 

 

8. How can our site visitors withdraw their consent?

Your data belongs to you, not us. Therefore, you have choices about how we use your personal information to communicate with you and send you marketing information. You can opt out from receiving future marketing communications from us at any time by:

  • Using the unsubscribe function in the email you receive from us; or

  • Contacting us as set forth under “” below

 

In addition, depending on where you live*, you may have the following rights with respect to your data under certain circumstances:

  • The to your personal information and the following information regarding our use of your personal information:

  • The purpose of such use

  • The categories of your personal information that we have used

  • Who we have disclosed your personal information to

  • The any inaccurate personal information concerning you.

  • The your personal information when we no longer need such data in connection with our services or, with respect to “special categories” of personal information, if you withdraw consent to our use of such information.

  • The to our use of “special categories” of personal information.

  • The our use of your personal information (e.g., suspend our use of your personal information).

  • The to our use of your personal information where we are not using it to perform Services you have requested from us.

  • The a copy of your personal information.

  • The with the supervising authority of your country.

 

If you want to exercise any of the rights listed above, please contact us through one of the methods listed in the “Questions and Our contact information” section below.  

In addition, regardless of where you live, you have choices available to you through the device or browser you use to access the Services.  

 

For example:

  • The browser you use lets you control cookies or other types of local data storage.

  • Your mobile device lets you choose how and whether your location, advertising identifiers and other data is shared with us.

 

* The rights listed in this section apply if you reside in the European Union.

 

If you don’t want us to process your data anymore, please contact us at liamjadair@whliam.com or send certified mail to:

4406 Sorsby Drive, Houston, TX 77047.

 

9. Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

10. Questions and our contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at liamjadair@whliam.com or send us mail to: 4406 Sorsby Drive, Houston, TX 77047.

 
 
 
 
 
 
 
 
 
 

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Phone: (214) 930 - 6747

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